Visual Merchandiser

  • Full Time
  • Part Time
  • Daly City
  • Salary: N/A

Website H&M


  • 16 Serramonte Center, Daly City, CA 94015, USA
  • Full-time
  • Department: H&M

Company Description

This Is H&M. Together We Make It Possible

Visual Merchandisers are responsible for one of our simplest truths; if we share great fashion in the most creative way, we’ll grow our business. Sounds simple, right? Hold up – there are a lot of moving parts. You must consider the way a store feels, the style of the community that surrounds that store, the global H&M guidelines, and last, but not least, what you think works. Simply put, Visual Merchandisers sit at the intersection of our need to share great fashion and H&M’s business goals.

Job Description

Title: Visual Merchandiser –

Function: Sales

Department: Store

Reports to: Store Manager

Role Responsibilities Include But Are Not Limited To


You set the garment presentation on the Sales Floor & Windows according to the Commercial Handbook. Together with the Department Manager, you determine additional commercial opportunities in your store within the H&M brand guidelines. You execute floor moves based on those joint discussions.

Customer Service

Provide excellent direct and indirect customer service according to H&M standards and meet the 5 basic demands on the selling floor, in the fitting room, and at the cash point.

Job Knowledge

Ensure garment presentation and garment care are executed per H&M guidelines referenced in the below information sources:

•    Commercial Handbook (Department Book & Seasonal Book)
•    Visual Merchandising Book
•    Technical Book
•    Sales Tools & Store Information
•    Provide the season start information from Sales Organization and prepare the kickoff with the management team
•    Update the Commercial Handbook (Department Book & Seasonal Book) and Technical Book with the latest refill pages
•    Plan and implement all store campaigns and activities together with the store team
•    Ensure consistent garment care throughout the entire store


•    Actively work in a commercial way to maximize sales, focusing on:
Top Priority Products, A-Areas, and Basket items as well as ensuring a Red Thread is clearly demonstrated through the visual presentation
•    Ensure that orders for display materials and supplies are placed in a timely manner
•    Responsible for the care and maintenance of display materials
•    Keep the visual room clean and organized
•    Check the material arriving to the store in a timely fashion, confirming quantities, condition, etc.
•    Minimize security and safety risks
•    Plan and work with sales and operation goals to drive growth
•    Support in-store routines when necessary
Team Player

•    Train, coach, and give daily feedback on garment presentation to the store staff
•    Plan and conduct the Keep It Commercial training together with the Department Manager
•    Provide label and design training for staff and managers
•    Inform store team about changes in the presentation of garments
Financial Accountability: None


Minimum Candidate Qualifications

•    Associate’s degree in a fashion industry specialty preferred
•    2 years of retail visual merchandising experience
•    Ability to lift in excess of 20 pounds
•    Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance
•    Ability to climb a ladder and use a step stool


•    Strong visual merchandising skills and the ability to drive business through creativity, fashion consciousness, and commerciality
•    Knowledge of basic computer skills
•    Ability to provide day-to-day visual training and guidance through H&M’s shared values
•    Ability to work in a fast-paced, deadline-driven environment
•    Exceptional customer service and interpersonal skills
•    Strong organizational and time management skills
•    Strong verbal communication skills
•    Able to work independently while still working within a team environment
•    Must be able to work with hand-and-power operated tools and lift in order to execute display setups
•    Ability to work flexible hours and extended hours at times
•    May be required to travel to support other stores

Job Status: Nonexempt, Hourly (Part-Time or Full-Time)