Visitor Services Assistant

  • Full Time
  • Part Time
  • Palo Alto
  • Salary: $19.90 - $24.43

Website City Of Palo Alto

Description

Working as part of the Art Center’s Visitor Services team, the Visitor Services Assistant provides outstanding customer service to the public, community groups, and internal clients. The Visitor Services Assistant will provide staff coverage for the Art Center’s front desk Thursday afternoons and evenings from 1-8:30 p.m., alternating Saturdays from 9:30 a.m. to 5:30 p.m., and on-call for as-needed coverage.

Primary Responsibilities:

  • Greets visitors and responds to in-person, phone, and email inquiries from the public about Art Center exhibitions, programs, facility rentals, classes, and workshops, as well as other Community Services Department programs.
  • Processes class registrations and point-of-sale services.
  • Contributes to monitoring systems and reporting regarding Art Center programs.
  • Provides administrative support to Art Center programs as needed.
  • Sets up equipment and provides staffing for Art Center programs and facility rentals as needed.
  • Maintains security of the Art Center including opening and closing of Center.

Work Hours and Schedule:

This position is part-time, approximately 10-15 hours a week, working some weekends and evenings.

Skills and Qualifications:

Strong customer service skills, ability to use and/or learn class registration software. Strong Microsoft Office skills preferred.

About the Palo Alto Art Center: 

The Palo Alto Art Center is your place to see and make art, activate your creativity, and expand your community. Created by the community, for the community in 1971, the Palo Alto Art Center provides an accessible and welcoming place to engage with art. We serve approximately 90,000 people every year through a diverse range of programs. The Palo Alto Art Center is owned and operated by the City of Palo Alto as a program of the Division of Arts and Sciences, Department of Community Services. The Palo Alto Art Center Foundation was founded in 1973 and is a 501(c)(3) nonprofit organization that provides financial support and advocacy to the Art Center through a public/private partnership that allows us to enhance our reach and impact in the community.

The City of Palo Alto is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employee. 

Limited Hourly employees are non-union and non-benefitted employees. They are limited to working 416 hours per fiscal year.