• Full Time
  • Palo Alto
  • Salary: N/A

Website Stanford Health Care

Full Job Description

If you’re ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered.

Day – 08 Hour (United States of America)

This is a Stanford Health Care job.

A Brief Overview
The SPS Patient Advocate is responsible for working with colleagues at the Stanford University Medical Center and at Stanford University to manage medical referrals and ongoing care and stewardship of selected donors and prospects. This position is a key ambassadorship role at Stanford University and Stanford University Medical Center.

Stanford Health Care

What you will do

  • Acts as non-clinical liaison/concierge/navigator for referred patient in all aspects of their care at
    SUMC before, during or after an encounter with a Stanford medical facility.
  • Designs and implements training strategies to build understanding in medical center staff of the
    value of grateful patients to institutional fundraising.
  • Develops and prepares reports, written briefing and background for major gift solicitations for
    volunteers, university, school, and hospital leaders and faculty.
  • Facilitates scheduling of physician appointments and care during in-patient and out-patient stays for
    key individuals and assists in negotiating the Sanford healthcare system.
  • He/she discovers individual’s interests and matches them to institutional priorities.
  • Identifies major gift prospects from SPS database.
  • Matches potential donors with highest priority needs of the medical center presenting those needs to
    potential donors in the most persuasive manner to encourage the best institutional result.
  • Participates in rotating 24/7 coverage of service – flexible schedule will be determined based on
    patient volume.
  • Plans and implements individualized fundraising strategies to obtain major and leadership gifts from
    grateful patients.
  • Provides input for design of events and other activities to cultivate prospect interest and solicit major
    gifts for high priority programs.
  • Serves as liaison to assigned departments to define gift opportunities, identify new prospects and
    develop strategies and participate in solutions.
  • Works with community physicians to bring their patients into a grateful patient position at Stanford.
  • Works with fundraisers and physicians to prepare timing and approach strategies for moving grateful
    patients to a position of giving.
  • Works with medical faculty and administrative staff to identify funding needs.

Education Qualifications

  • Bachelor’s degree in a work-related discipline/field from an accredited college or university.

Experience Qualifications

  • One (1) year of progressively responsible and directly related work experience

Required Knowledge, Skills and Abilities

  • Ability to be diplomatic and highly organized
  • Ability to communicate effectively, both orally and in writing
  • Ability to display a highly professional demeanor
  • Ability to establish and maintain effective relationships with widely diverse groups, including
    individuals at all levels both within and outside the organization and gain their cooperation
  • Ability to handle potentially sensitive situations by applying consultative skills in working with internal
    and external constituent groups
  • Ability to maintain confidentiality of sensitive information
  • Ability to remain calm under pressure and apply sound judgment
  • Ability to resolve conflicts and/or negotiate with others to achieve positive results; establish and
    maintain effective interpersonal relationships
  • Ability to strategize large gift solicitations and to demonstrate sensitivity to the motivations of those
    who make them
    Ability to utilize project management tools
  • Ability to work in a complex, multi-divisional environment with the skills to establish priorities, set
    objectives and achieve stated goals
  • Knowledge of academic institutions and academic medical centers and how they work
  • Knowledge of academic institutions and academic medical centers and how they work Knowledge of
    all clinical and academic disciplines pertaining to the operation of a complex medical center
  • Knowledge of all formal etiquette and protocol at an international level
  • Knowledge of computer systems and software used in functional area
  • Knowledge of data collection, compilation, and analytical techniques
  • Knowledge of Medical Terminology
  • Knowledge of the health care industry

Licenses and Certifications

  • None

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family’s perspective:

  • Know Me: Anticipate my needs and status to deliver effective care
  • Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
  • Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.