Server – In Room Dining

  • Full Time
  • Part Time
  • Menlo Park
  • Salary: N/A

Website Rosewood Sand Hill

Job Description

The IRD Server (Full Time) will be responsible for giving the correct and service & guest satisfaction in the levels of the quality standards of the operation according to the standards of the Property.  Take food and beverage orders, retrieve and serve alcoholic/non-alcoholic beverages and food orders to guest rooms according to hotel specifications, courteously and efficiently. Collect payments.

Cleaning and maintaining a neat and tidy working environment. Using discretion when entering the guests space, and as such needs to do so with respect and decorum.  Creates a memorable culinary experience for our guests in the privacy of their room.

Essential Duties and Responsibilities

  • Maintain complete knowledge of and comply with all departmental policies, service, procedures, and standards.
  • Maintain complete knowledge of correct maintenance and use of equipment.  Use equipment only as intended.
  • Anticipate guest and residents’ needs, respond promptly and acknowledge all guest and residents, however busy and whatever time of day.
  • Maintain positive guest and resident relations at all times.
  • Be familiar with all Hotel services/features and local attractions/activities to respond to guest and resident inquiries accurately.
  • Resolve guest and resident complaints, ensuring guest and resident satisfaction.
  • Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
  • Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections available in In Room Dining.
  • Maintain complete knowledge of designated glassware and garnishes for drinks.
  • Maintain complete knowledge of all menu items, preparation method, ingredients, sauces, preparation time, garnishes, presentation and prices.
  • Maintain complete knowledge of guest and resident room layout, locations and room numbers/names.
  • Fully understand the use of radios and software systems for completing guest requests and for communication with Order taker / manager on duty.
  • Maintain complete knowledge and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
  • Complete opening side duties as assigned:
  • Check quality and amount of all In Room Dining stock and supplies using checklist.
  • Fold/stack In Room Dining napkins.
  • Requisition all necessary supplies and transport from storeroom to In Room Dining.
  • Set tables and trays.
  • Shine/Polish silverware and glasses for service
  • Set up all condiments (butter, jellies, syrups, juices) and beverages (alcoholic and non-alcoholic).
  • Ensure a sufficient supply of all linen, silverware, glassware and chinaware, S&P shakers, sugar caddies for service.
  • Check cleanliness and condition of all equipment for use in In Room Dining area, rectify any deficiencies.
  • Ensure all flowers and decorative items are fresh for guest and resident use.
  • Retrieve all food orders from kitchen and place on table/tray.
  • Retrieve all alcoholic beverage items from bar and place on table/tray in accordance with the departmental standards.
  • Transport tables/trays to and from In Room Dining area to guest and resident rooms, ensuring all standards of food presentation are maintained and that no spillage occurs.
  • Enter the guest and resident room and place the table/tray by following the established departmental procedures.
  • Serve the food items and beverages to the guest and resident in compliance with standards and steps of service.
  • Properly open and serve wine/champagne bottles in compliance with standards and steps of service..
  • Set up and deliver amenities to designated rooms.
  • Monitor and maintain cleanliness, sanitation and organization of all service areas, guest and resident rooms and guest and resident corridors.
  • Transport all tables/trays from guest and resident rooms to In Room Dining area as assigned.
  • Clean and reset tables/trays, maintaining sufficient supply in the In Room Dining area.
  • Collect and report tips at the end of the assigned shift.
  • Complete closing side duties:
  • Properly store all reusable goods.
  • Breakdown all goods.
  • Clean all equipment as assigned in the side duties.
  • Restock items for next service.
  • Remove all dirty linen; fold napkins.
  • Reset tables/trays for the next shift.
  • Ensure transmission of food orders is verified by Kitchen.
  • Complete Set-ups for suite as instructed whether it be espresso, coffee, pantry set-ups.
  • Complete guest requests as delegated by the Order taker and the manager on duty i.e Ice buckets, ice packs, glassware/china
  • Remove guest trays/tables upon guest request or instruction from Order Taker/Manager on duty in compliance with standards and steps of service.
  • Interact in courteous and professional manner with all guests, staff and community members.
  • Respond in courteous, professional and rapid manner in order to resolve all guest and staff difficulties.
  • Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.
  • Maintain clean and safe work area.
  • Models the company’s culture, vision, mission and core values at all times.
  • All other duties as required.