Sales Associate/Membership Advisor

CAREER OVERVIEW:

As the first people clients see when they enter one of our studios, Orangetheory Fitness Studio Coordinators need to be experts in customer service and hospitality. Sales Associates and Front Desk should be well-versed in all aspects of our fitness program and business. Unlike other front desk positions, Sales Associate have the opportunity to lead and work significantly in areas of the business that interest them – retail, coaching, marketing, social media, private events, etc. Because Orangetheory is a rapidly growing business, Sales Associates have an amazing opportunity to learn on the job and grow within the company.

QUALITIES:

You are passionate. You are passionate about empowering your fellow employees and our clients through the Orangetheory Fitness workout and experience.

You are both creative and logical. Your right brain and left brain operate in sync, and you can brainstorm innovative ideas for any challenge.

You are a ferocious communicator. You have a strong understanding of email and phone etiquette, and you can articulate your point to even the most difficult of listeners.

You can work as a team. You have the ability to make the weakest link strong, you are fearless in your communication, and you have the ability to effectively lead the team to ensure that tasks and goals are completed.

You create an empowering environment. You bring something new to the table, and you have exciting and well-rounded ideas to share with the team.

You are driven. You desire growth within our team and Orangetheory family.

You are a studio fitness buff. You love the Orangetheory workout, and you have the ability to perform physical requirements of the position.

RESPONSIBILITIES:

Provide high level customer service and hospitality

Assist studio management in daily studio tasks and projects

Maintain a positive attitude and take initiative

Support coaches and ensure that class check-in process runs smoothly

Work as a cohesive team with all staff members (maintenance, coaches, etc.) to ensure efficiency

Maintain product knowledge for all retail in the studio and online

Assist with the training of new hires for the front desk team

Maintain the distinct Orangetheory aesthetic, atmosphere, and culture

REQUIREMENTS:

Must have the ability to prioritize and multi-task within a fast-paced environment

Must have a positive, can-do attitude

Must be willing to initiate tasks and perform duties without direction

Must have the ability to learn computer interfaces and systems quickly

Must have a friendly and professional phone and email etiquette

Must have the flexibility to work a non-traditional work schedule

Qualified candidates must have proven one plus years of leadership and sales/customer service experience preferred.

BENEFITS:

Competitive Pay

Growth Potential

Complimentary Orangetheory Fitness Membership that can be used in 1000 plus studios.

Job Types: Full-time, Part-time

Pay: $18.00 – $22.00 per hour

Benefits:

• Flexible schedule
• Paid training

Compensation Package:

• Commission pay

Schedule:

• Monday to Friday
• Weekends as needed

Ability to Commute:

• Redwood City, CA 94061 (Required)

Ability to Relocate:

• Redwood City, CA 94061: Relocate before starting work (Required)

Work Location: In person