Sales Associate (Front Desk)

Sales and Service Associate

JOB SUMMARY

The Sales and Service Associate (SSA) delivers an outstanding and well-rounded sales and service experience to all guests and members by ensuring they have a welcoming, informative, and enjoyable experience when they visit; and helps inspire them to take the right next steps in pursuing their fitness goals. The SSA is responsible for maintaining relationships with existing members and contributes to an overall high level of service and member satisfaction for the club that leads to member acquisition and retention. The SSA delivers successful guest and member engagement, and attainment of applicable sales revenue goals.

ESSENTIAL DUTIES & RESPONSIBILTIES Estimated % of Time Spent

Member Experience

• Partners with Sales and Service Manager (SSM) to provide a best-in-class, member-centric experience that strengthens member relationships and builds member retention.
• Ensures members receive a friendly greeting/check-in and prompt attention to their needs.
• Engages members with various fitness offerings including personal training, group exercise classes and 24GO digital content.
• Maintains name relationships with members and serving as a resource for their questions or concerns, and putting them in touch with the right 24 Hour Fitness resources as appropriate.
• Provides a clean, friendly, well-maintained club to members and guests and
• Helps new members become comfortable in the club. 70%

Job Types: Full-time, Part-time

Pay: $17.75 per hour

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

COVID-19 considerations:
We supply masks and gloves

Education:

• High school or equivalent (Preferred)