Website Ann Taylor
Full Job Description
Position Summary: Drives revenue by providing clients exceptional services through relationship building, sharing style/product information, and presenting a clean, and a safe well-maintained store environment. Consistently achieves individual goals, which support store goals.
Primary Responsibilities/Accountabilities: Embraces our values & sets an example through his/her behaviors. Responsible for compliance with all ANN INC. practices and procedures. Additional responsibilities as assigned by the Store Manager, Co-Manager, and Sales Leads.
Client Experience: Provides excellent client service by anticipating the client’s needs, exceeding expectations, and adhering to ANN INC. service experience standards. Acknowledges, interacts and builds relationships with clients, creates client loyalty and has the ability to multi-task while servicing internal and external clients. Addresses client concerns, coming to resolution when possible, and involving management where appropriate. Portrays a gracious, friendly, energetic and engaging manner and is at all times respectful and professional. Takes ownership, solicits and incorporates feedback for professional growth and development – Consistently receives positive, unsolicited client feedback. Communicates effectively with store management, store team, and external clients in person, through written correspondence and over the phone. Builds collaborative and productive relationships by sharing ideas, treats others fairly, with respect, and values differences. Embraces our values and behaviors and inspires team by leading by example through his/her words and actions – Supports an environment of learning and trust by acting as a positive role modeIs responsible for compliance with all Company policies, practices and procedures and all federal, state and local laws.
Operations: Completes opening/closing procedures and tasks as directly by Leadership Team with a client focus (e.g. replenishing merchandise; recovering the store and styling rooms; processing shipment including but not limited to: unpacking, hanging, steaming; cleaning including but not limited to: dusting, vacuuming, and removing trash; executing merchandising moves; marketing updates; and completing prices changes.) Meets merchandise processing standards and maintains an organized and accessible work area. Adheres to Loss Prevention practices and is aware of and reports potential incidents, to ensure shortage control and to protect company assets. Maintains a safe work environment and reports any potential hazards to store management (e.g., ensuring that exits are unobstructed, ceiling clearance in stockroom is enforced, rugs are not frayed, spills are cleaned up immediately, etc.)Participates and assists in the preparation for the stores’ inventory Reports to work as scheduled; records time worked accurately by using ANN INC.’s Time and Attendance system.
Requirements: High School Diploma or GED Minimum one year sales associate or relevant experience in the services industry with proven results.