Full Job Description
Our Retail team creates a transformative experience that inspires a global community. We build connections with our community through product expertise and merchandising, world-class-service standards, and operational excellence. We pride ourselves in owning the offline touch point for our community, and use it as an opportunity to create more Away fans.
Want to help us transform the travel industry? The ideal candidate will represent the Away brand by providing best-in-class support to all of our customers from the moment they step foot in the door till the moment they leave. You will directly contribute to the store’s success by having unparalleled customer interactions and by honing deep product expertise.
As a company that values inclusion, Away seeks individuals of all backgrounds and experiences to apply for this position.
What You’ll Do:
Provide exceptional customer service to every person, every time
Deliver a memorable experience to each and every customer in a way that is uniquely Away
Represent our brand and our core values
Maintain the highest level of product knowledge and expertise. Help customers navigate through the shopping, product and sales journey
Maintain the integrity of the space and uphold our visual standards
Work in-store programs and events as needed
Assist with any necessary processes and operations to keep the store alive and thriving!
Who You Are:
Excellent communicator with a passion for people
Comfortable working with all types of personalities
Maintains cool under pressure
An effective and expedient problem-solver with a keen attention to detail
Positive attitude and feels there is no task too small and no task too large
Eager to be at the frontline of a fast-paced and growing company
Hard working with a “no task is too small” attitude
Enjoy working in a fast-paced and ever-changing environment
Passionate about travel (but that’s a given!)
Away is a global lifestyle brand with a mission to transform travel through products and content that inspire people to get away more. The company launched in 2016 with one perfectly designed carry-on and has since expanded to offer an array of luggage and travel essentials built for the modern traveler. Headquartered in New York City, with teams in London and Toronto, Away currently ships products to over 35 countries around the world. Away has been named one of Fast Company’s “World’s Most Innovative Companies” and has been recognized on TIME’s list of “Best Inventions.” To learn more, visit awaytravel.com .
Away is dedicated to hiring a diverse workplace that celebrates an inclusive culture and a sense of belonging. As an equal opportunity employer, we do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, gender expression, and sexual orientation), national origin, age, veteran status, genetic information or disability.
Away is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, you may contact us at firstname.lastname@example.org.