Website UPS
The Retail Sales Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Sales Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.
The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.
RESPONSIBILITIES
* Delivers outstanding customer service to walk-in customers and telephone inquiries
* Continuously practices good listening skills with customers, UPS Store team members, and leadership
* Takes ownership of the customer’s shipping needs and offers viable solutions
* Takes action to learn all product and service offerings, alternative solutions, and industry trends
* Operates all equipment, software, and devices in an expert fashion and is willing to teach others
* Maintains a clean and safe working environment
* Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience
* Manages the logistics of small to medium projects, follows through to completion, and updates all parties as needed
* May open and/or close the store and perform end-of-day accounting, etc.
* Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents
* Produces/designs, proofs, and updates materials for print projects using Adobe and Microsoft Suites
* Available to work Saturdays
QUALIFICATIONS
* High school diploma or GED required
* Retail/customer service experience
* Good communication and people skills
* Able to cross sell and up sell products and services
* Professionalism and Excellent customer service a must
* Strong verbal and written communication skills, including spelling and math
* Prompt, reliable, and responsible
* Strong computer and internet skills
*Hiring Bonus is paid out prorated every 3 months until 1 year of employment*
Job Types: Full-time, Part-time
Pay: $17.00 – $19.00 per hour
Benefits:
- Flexible schedule
Weekly day range:
- Monday to Friday
- Weekend availability
