Retail Sales Associate

  • Full Time
  • Part Time
  • Palo Alto
  • Salary: $16.45 - $21.00

Website Palo Alto Bicycles

Full Job Description

Palo Alto Bicycles been a staple of the Palo Alto community since 1930, and we’re proud to be led by the same family who founded our shop many generations ago. We carry the best brands and the most cutting edge bikes and gear. We’re also committed to our community, to our amazing customers, and to providing exceptional service to everyone who shops with us in-store and online. The League of American Bicyclists has awarded us the silver rating as a bicycle friendly business, and we provide an excellent environment in which to work as a cyclist.

We are looking for a Retail Sales Representative to provide excellent customer service and meet sales quotas for our business. Candidates with strong communication skills who can make customers feel welcome in our store will stand out. You will help identify client needs, present and answer questions about our products and services and recommend solutions. A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role. Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the store’s success. Previous experience working in the bicycle industry preferred, but we will train the right candidate. Knowledge of and a passion for bicycles is a must.

Responsibilities

  • Greet and direct customers
  • Provide accurate information (e.g. product features, pricing and after-sales services)
  • Answer customers’ questions about specific products/services
  • Conduct price and feature comparisons to facilitate purchasing
  • Cross-sell products
  • Ensure racks are fully stocked
  • Manage returns of merchandise
  • Coordinate with the Sales team to provide excellent customer service (especially during peak times)
  • Inform customers about discounts and special offers
  • Provide customer feedback to the Sales Manager
  • Stay up-to-date with new products/services

Skills

  • Proven work experience as a Retail Sales Representative, Sales Associate or similar role
  • Understanding of the retail sales process
  • Familiarity with consumer behavior principles
  • Knowledge of inventory stocking procedures
  • Basic math skills
  • Track record of achieving sales quotas
  • Excellent communication skills, capable of building trusting relationships
  • Ability to perform in fast-paced environments
  • Flexibility to work various shifts
  • Familiarity with bicycles and the ability to explain bicycle concepts and operation

Benefit Conditions:

  • Waiting period may apply
  • Only full-time employees eligible

COVID-19 Precaution(s):

  • Remote interview process
  • Personal protective equipment provided or required
  • Social distancing guidelines in place
  • Sanitizing, disinfecting, or cleaning procedures in place

Hours per week:

  • 10-19
  • 20-29
  • 30-39

Work Includes

  • Evenings
  • Weekends
  • Holidays

Paid Training:

  • Yes

Pay frequency:

  • Every other week

Management:

  • Front End Manager

Employees working per shift:

  • 5 or more

This Job Is:

  • A job for which military experienced candidates are encouraged to apply
  • Open to applicants under 18 years old, provided it is legally allowed for the job and location
  • Open to applicants who do not have a high school diploma/GED
  • A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks)
  • A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
  • A good job for someone just entering the workforce or returning to the workforce with limited experience and education
  • A job for which all ages, including older job seekers, are encouraged to apply
  • Open to applicants who do not have a college diploma
  • A job for which people with disabilities are encouraged to apply

Work Remotely

  • No

Job Types: Full-time, Part-time

Pay: $16.45 – $21.00 per hour

Benefits:

  • 401(k) matching
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Health savings account
  • Paid time off

Schedule:

  • 8 hour shift
  • Day shift
  • Holidays
  • Monday to Friday
  • Weekend availability

Supplemental Pay:

  • Bonus pay
  • Commission pay

Application Question(s):

  • Have you ever worked in a bike shop before?
  • Have you attended any specialty bicycle cources, such as Barnett’s or United’s?
  • Give us an anecdote from your life which demonstrates your resourcefulness:
  • Give us an example of something you’ve done in a past job that shows how you’ll contribute to the success of our business:
  • Please tell us anything else you would like us to know about why we should consider you for a position:
  • Please tell us what types of bicycles you have and how you ride:
  • What in your opinion are some of the hottest cycling trends today?

Experience:

  • Customer Service: 2 years (Preferred)

Work Location: One location