Retail Customer Service II

  • Full Time
  • Palo Alto
  • Salary: N/A

Website IKEA

Full Job Description

WHY WE WILL LOVE YOU

You have a passion for delighting customers. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It’s the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

WHAT YOU’LL BE DOING DAY TO DAY

  • Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis can be used to make improvements to customers’ future shopping experience.
  • Meets customers’ needs, solves problems independently, and recognizes when to escalate to a manager.
  • Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
  • Builds emotional connections through meaningful and empathetic interactions with customers.
  • Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.
  • Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

APPLY NOW!

JOB TYPE – Permanent, Part-time
BENEFITS ELIGIBLE? Yes
HOURS – (20-34 hours/week) Open availability 8:00am-10:00pm Monday-Sunday, Weekends required. You will have off 1 weekend/month. Schedule released 4 weeks in advance.

QUALIFICATIONS

  • 1 year sales or customer service experience preferred
  • High School Diploma or equivalent