Receptionist

We are currently seeking full time flexible, dependable, and positive individuals to assist with duties at our FRONT DESK/RECEPTION AREA. This is an opportunity to be part of the Cypress Lawn Family and grow your career in the funeral, cremation and cemetery services industry.

Responsibilities:

• Greet and receive client families and visitors of the funeral home and cemetery, maintaining a friendly, empathic attitude, while providing assistance and guidance.
• Receive incoming telephone calls and assist callers with any questions or comments in a polite and professional manner, with a goal to meet or exceed internal and external customer expectations; direct calls to appropriate team members and resolve calls when possible.
• Provide information associated with services on schedule.
• Maintain a comfortable environment, providing beverages and other amenities for the client families as needed.
• Perform a variety of clerical and other tasks, as necessary.

A successful candidate will possess the following qualifications:

• High level of integrity and interpersonal skills to handle sensitive and confidential situations; position continually requires demonstrated poise, tact, and diplomacy.
• Professional communication skills, both orally and in writing.
• Attention to detail, with the ability to accurately take messages and information.
• Ability to multi-task, set priorities and work independently.
• Ability to work a flexible schedule, including some weekends.
• Excellent computer skills, and working knowledge of standard office equipment.
• High school diploma or GED equivalency.
• Prior clerical and/or customer service experience preferred.
• Fluent in English; and Cantonese/Mandarin speaking strongly preferred.

Benefits:

We provide excellent benefits includes :

• Medical (with the choice of HMO or PPO plan), Dental and Vision coverage
• Life Insurance, AD&D Insurance, and Long Term Care Insurance
• Paid Time Off include, vacation, sick and holiday pay
• 401(K) retirement saving plan with employer contributions starting from 3%
• And other discretionary awards and recognitions

Setting:

• Other

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

COVID-19 Precaution(s):

• Personal protective equipment provided or required
• Temperature screenings
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place

Hours per week:

• 30-39

Typical end time:

• 5PM

Typical start time:

• 8AM

This Job Is:

• A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks)
• A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
• A good job for someone just entering the workforce or returning to the workforce with limited experience and education
• Open to applicants who do not have a college diploma

Work Remotely

• No

Job Types: Full-time, Part-time

Pay: From $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Weekend availability

COVID-19 considerations:
All customers are required to wear masks; all visitors and employees must have their temperature taken, hand sanitizer and mask will be provided upon request

Experience:

• Microsoft Office: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Language:

• Spanish or Chinese (Preferred)

Work Location: One location