Phone Sales and Customer Service Representative

Website British swim school

Receives and places telephone calls. Maintains solid customer relationships by handling questions and concerns with speed and professionalism. Performs data entry. May also require research skills to troubleshoot customer problems. Excellent communication abilities and data entry skills are essential.

General Purpose
Interact with customers to provide and process information in response to inquiries, concerns and requests about services.

Main Job Tasks and Responsibilities
  • deal directly with customers either by telephone, electronically or face to face
  • respond promptly to customer inquiries
  • handle and resolve customer complaints
  • obtain and evaluate all relevant information to handle product and service inquiries
  • provide pricing and delivery information
  • perform customer verifications
  • set up new customer accounts
  • process orders, forms, registrations and requests
  • organize workflow to meet customer timeframes
  • direct requests and unresolved issues to the designated resource
  • manage customers’ accounts
  • keep records of customer interactions and transactions
  • prepare and distribute customer activity reports
  • maintain customer databases
  • manage administration
  • follow up on customer interactions
  • provide feedback on the efficiency of the customer service process
Education and Experience
  • High school diploma, general education degree or equivalent
  • knowledge of relevant computer applications
  • competent computer skills including MS Office or equivalent
  • ability to type
  • knowledge of administrative procedures
  • numeric, oral and written language applications
Key Competencies
  • interpersonal skills
  • communication skills – verbal and written
  • listening skills
  • problem analysis and problem-solving
  • attention to detail and accuracy
  • data collection and ordering
  • customer service orientation
  • adaptability
  • initiative
  • stress tolerance
Compensation: $16 plus incentive