Patient Advocate

  • Full Time
  • Part Time
  • Burlingame
  • Salary: $20 - $25

Website Nexeo HR

Full Job Description

The purpose of a Patient Advocate is to connect uninsured and underinsured hospital patients to programs that will cover their medical expenses such as MediCal, Social Security, Disability, Workers Comp, and other state and local county programs. Working as the liaison between the patient in need, the hospital facility, and government agencies.


· As the Hospital Patient Advocate you will also be traveling to cover other hospitals in the area and doing home visits. Driving is required

· Screen uninsured hospital patients to determine if patient is a viable candidate for federal, state, and/or county medical or disability assistance

· Complete the appropriate applications and follow through until approved

· Provide detailed, accurate and timely documentation in both MPower and the hospital systems on all cases worked

· Always provide exceptional customer service skills

· Participate in ongoing training to apply the content learned in dealings with patients and cases

· Maintain assigned work queue of patient accounts

· Collaborate with hospital staff, case managers, social workers, financial counselors

· Answer incoming telephone calls, make outbound calls, and track (via MPower) all paperwork necessary to submit enrollment and renewal for prospective Medicaid patients

· Maintain structured and timely contact with the applicant and responsible government agency, by phone whenever possible or as structured via the daily work queue

· Assist the applicant with gathering any additional reports or records, meeting appointment dates and times and arranging transportation if warranted

· Request home visits as needed to acquire documentation as per established protocols, inform the client in a timely manner of all approvals and denials of coverage

· Participate in additional training requirements in an effort to stay abreast of the ever-changing rules and regulations associated with the various governmental programs

· All other duties as assigned


· High School Diploma or GED preferred, except when required by our client

· Prior hospital experience preferred Adaptability when dealing with constantly changing processes, computer systems and government programs

· Professional experience working with state and federal programs

· Exemplary critical thinking skills

· Ability to maneuver throughout the hospital and patients’ rooms for up to 8 hours per day

· Proficient experience utilizing Microsoft Office Suite with emphasis on Excel and Outlook

· Effectively communicate both orally and written to a variety of individuals

· Ability to multitask Ability to function in a fast-paced environment


$20-$25 per hour


Monday-Friday | 8am-4:30pm

Nexeo Benefits

· Medical, Dental, Vision, Limited Life, Short-Term Disability

· Refer a Friend Bonus | Other Financial Incentives (Bonuses)

· Weekly Pay | Direct Deposit | Rapid Pay Card

· Social Media Giveaway (Amazon gift cards, etc.)

· Employee of the Month

· Hassle-Free Job Search: A Nexeo Recruiter is always available to assist you.


Nexeo HR- Search Division

Call or Text: 801-679-6410

Nexeo provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, or genetics. In addition to federal law requirements, Nexeo complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Nexeo expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

Medical | Healthcare | Hiring Immediately | Patient Advocate


Job Type: Full-time

Pay: $20.00 – $25.00 per hour


  • Dental insurance
  • Health insurance
  • Life insurance
  • Vision insurance


  • Monday to Friday