Website Jo-Ann Fabric and Craft Stores
Full Job Description
The Team Member’s responsibility first and foremost is to deliver a premium customer experience by inspiring creativity within our customers and making JOANN their happy place! All Team Members strive to drive sales through advanced product knowledge, innovative merchandising and cutting counter accuracy. The Team Member’s role is to create an exceptional in-store experience and excellent customer service through direct interaction and engagement with customers. The Team Member will also embody the characteristics that tie back to the duties of Brand Ambassador, Operational Excellence, Business Accumen and Inspirational Leader.
- Greets every JOANN customer and uses the F.A.S.T. service model to meet the customer’s needs.
- Asks open-ended questions to learn about customers’ project needs and escorts them to the desired product’s location.
- Engages in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor
- Processes customer transactions at the cutting counter and cash register in an efficient and friendly manner with professionalism and precision.
- Stocks shelves accurately according to planogram while maintaining a high level of productivity and close attention to detail.
- Maintains high standards throughout the sales floor by cleaning and recovering shelves, putting away returns, and cleaning up any spills/messes with a sense of urgency
- Invites customers to participate in store activities such as Education Classes, Custom Framing, and any other events being held at the store.
- Proactively drive sales through product knowledge, suggestive selling, Innovative Merchandising and building strong customer relationships to the JOANN brand.
- Works to minimize shrink in the store by following proper policies and procedures including, but not limited to, cutting counter accuracy, remnants, damages, and inventory management
- Assists other Team Members with tasks to ensure that the team exceeds expectations from Store Management.
- Works with Store Management and other Team Members on projects in a friendly and professional manner.
- Assists with the training of new Team Members on running the register, cutting fabric, stocking shelves, and customer service
- High School or GED preferred
- No experience required; 1-3 years previous experience in a customer service environment preferred
- Part-time status requires availability that meets the needs of the store. Part-time Team Members are generally scheduled to work less than an average of 30 hours per week in a measurement period, as defined by JOANN and are not guaranteed any particular number of hours per week. Open availability is defined as the ability to work any and all hours required without restrictions as to the time of day or day of week, including, but not limited to, days, evenings, weekends, overnight shifts, and holidays. Hours are scheduled according to needs of the store and the team member’s availability. Relocation may be required for career progression.
- Full-time status requires open availability and ability to work at least an average of 36 hours per week over the course of a year. Open availability is defined as the ability to work any and all hours required without restrictions as to the time of day or day of week, including, but not limited to, days, evenings, weekends, overnight shifts, and holidays. Team Members meeting these requirements are eligible for benefits within the Company’s full-time benefits program. Hours are scheduled according to needs of the store and the team member’s availability. Relocation may be required for career progression
- Stand during an entire shift (other than normal break time).
- Continuously walk around all areas of the store throughout shift.
- Read written instructions, reports, and other information on paper and computer screens.
- Orally communicate with customers and other team members on consistent basis throughout their shift.
- Input data on computer keyboard and handheld units.
- Use 2-way radios (hear incoming messages and provide verbal response).
- Push/pull merchandise with appropriate equipment (carts, bins, etc.) to and from backroom and sales floor.
- Lift, place, and arrange items on shelves and racks.
- Bend down and reach above head.
- Climb and descend ladder.
- Individually lift up to 49 pounds, and group lift up to 97 pounds (under 2lbs on a constant basis, 10lbs on a frequent basis, 10-49lbs on an occasional basis, and 50-97lbs group lifts on an infrequent basis).
This position will be located at:
1948 S El Camino Real San Mateo, CA 94403-1322
JOANN is an Equal Employment Opportunity Employer. This job summary is intended to be brief and does not list all duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. JOANN is an at-will employer, which means that your employment may be terminated by JOANN or yourself with or without notice or cause unless the at-will arrangement is modified by a written agreement signed by both you and and authorized representative of JOANN.