Member Services Representative

  • Full Time
  • Part Time
  • Redwood City
  • Salary: N/A

Website EXOS

Full Job Description

EXOS is a leader in the field of human performance, a category it created more than 20 years ago. For two decades we’ve stood side by side with the very best, coaching individuals, teams, and communities to higher levels of performance. And we’ve done it all by pioneering and leveraging sports science and proprietary tools across mindset, nutrition, movement, and recovery.
Today, EXOS employs more than 4,000 people in over 400 locations worldwide. With award-winning facilities, sports medicine clinics, technology, and services, EXOS connects people to the solutions they need. We provide comprehensive game plans, regardless of skill and sport, based on time-tested fundamentals and research in order to help people take control of their health and performance. EXOS is trusted by hundreds of clients including leaders in business, technology, health, community organizations, and world champions in sports. Now we’re leaning into our rich heritage to move the brand forward. In 2020, EXOS founder and president Mark Verstegen brought on industry vet Sarah Robb O’Hagan as CEO to lead the company into its next chapter.
Culturally, we promote and reward humility, one team and tenacity as some of our core values and we are committed to cultivating an inclusive work environment where all of our team members feel empowered to grow and bring their whole selves every day. We celebrate the diverse voices and perspectives of our team members, knowing that diversity of age, race, ethnicity, gender identity, sexual orientation, veteran status and national origin, among other social identities, drive innovation, belonging and fuel our work.
Job Summary:
Job Description:
Responsibilities
We’re seeking a Member Services Representative to join our team! As our new Member Services Representative you will:
  • Assist and respond to customer issues and inquiries
  • Create awareness of the Center through community outreach and connectivity
  • Grow profit centers through promotion of club services to new and prospective members
  • Deliver an exceptional customer service experience for club members
  • Sustain and support membership retention through member engagement
  • Provide personalized site tours for potential members
  • Perform other tasks as assigned
The Ideal Candidate will have:
  • At least one year of experience in a customer service based role
  • A dynamic personality: enthusiastic, energetic, friendly & personable
  • The ability to multi-task; goal-oriented and self-directed
  • The ability to connect with, inspire and motivate others with strong listening and interpersonal skills
  • Excellent verbal and written communication skills
  • Professionalism: polished appearance and phone manner
  • Flexibility: able to work evenings, weekends and holidays
Physical Requirements:
  • Candidates applying for this position should be able to lift up to 50 pounds unassisted repeatedly throughout the workday.
  • Frequent walking around and demonstrating and assisting with exercise movements; bending, stretching, lifting, pushing, pulling and squatting are movements performed daily.
To prevent the infection and spread of COVID-19, and as an integral part of its public health and safety measures, EXOS requires that all successful applicants shall be required to show proof of full vaccination by an FDA-approved COVID-19 vaccine before beginning employment, unless an exemption from this policy has been granted as an accommodation or otherwise. Applicants believing they need an accommodation of this policy because of a disability, sincerely-held religious belief, or otherwise should inform People Operations after an offer of employment is extended; please do not include any medical, genetic, or religious information on your application materials.
If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!
We are an equal opportunity employer
EXOS is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws. EXOS provides reasonable accommodation to employees and applicants for employment who have disabilities. You may request reasonable accommodation, in writing, by reaching out to our People Operations department at:
Attention: People Operations, Accommodations
2629 E. Rose Garden Ln.
Phoenix, AZ 85050
Learn more here:
  • EEO is the Law
  • EEO is the Law Supplement