Guest Experience Specialist

  • Full Time
  • Part Time
  • San Francisco
  • Salary: $16.07 - $16.50

Website The Escape Room Game

Full Job Description

Position: Guest Experience Specialist – The Escape Game Pigeon Forge

Position Description: The Guest Experience Specialist is each guest’s first and last impression of The Escape Game! This position serves as the vitally important liaison between our guests and our team.

How Guest Experience Specialists Serve Our Guests and Our Team:

  • Using the TEG Steps for Delivering Epic
  • Using the 5 C’s: TEG’s Hospitality Habits
  • Care
  • Customize
  • Courtesy
  • Cleanliness
  • Communication
  • Efficiently managing interactions in the lobby by:
  • Checking in teams
  • Coordinating start times with Team Leader
  • Answering the phone
  • Accurately booking games
  • Being a TEG Brand Ambassador
  • Enthusiastically explaining our games
  • Immediately and graciously resolving service failures
  • Making groups of 2-50 feel welcome, cared for, and excited for their adventure
  • Collecting information and making connections with every guest
  • Introducing teams to their Game Guide
  • Following the Steps for Effective Selling

Job Requirements:

  • Successfully trained on at least 3 games. (We will train you to this level)
  • Demonstrated knowledge of our games, standards, and brand
  • This role requires working nights, weekends, and sometimes holidays

Knowledge, Skills, and Abilities:

  • Genuine love for serving others
  • Flexible, humble, and teachable
  • Ability to function both creatively and administratively
  • Basic computer abilities
  • Exceptional listening skills
  • High capacity for creative problem solving
  • Energetic, friendly, and patient
  • Clear and articulate communicator

Job Types: Full-time, Part-time

Job Types: Full-time, Part-time

Pay: $16.07 – $16.50 per hour

Benefits:

  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Vision insurance

Schedule:

  • Day shift
  • Holidays
  • Monday to Friday
  • Night shift
  • Weekends

Experience:

  • Customer Service: 1 year (Preferred)

Work Location:

  • One location

Hours per week:

  • 10-19
  • 20-29
  • 30-39

Typical start time:

  • 8AM

Typical end time:

  • 1AM

This Job Is:

  • Open to applicants under 18 years old, provided it is legally allowed for the job and location
  • Open to applicants who do not have a high school diploma/GED
  • A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks)
  • A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
  • A good job for someone just entering the workforce or returning to the workforce with limited experience and education
  • A job for which all ages, including older job seekers, are encouraged to apply
  • Open to applicants who do not have a college diploma

Company’s website:

  • theescapegame.com/careers

Company’s Facebook page:

  • https://www.facebook.com/TheEscapeGame/

Benefit Conditions:

  • Only full-time employees eligible

Work Remotely:

  • No

COVID-19 Precaution(s):

  • Remote interview process
  • Personal protective equipment provided or required
  • Plastic shield at work stations
  • Temperature screenings
  • Social distancing guidelines in place
  • Virtual meetings
  • Sanitizing, disinfecting, or cleaning procedures in place