Grocery Team Member (Stocking, Inventory, Floor, Customer Service)

Website Whole Foods Market

Full Job Description

Provides support as a member of the Grocery team to include receiving and preparing product, maintaining the grocery floor and displays, and selling product in support of WFM standards. Performs all functions related to breaking down deliveries and stocking shelves. All Whole Foods Market Retail jobs require ensuring a positive company image by providing courteous, friendly, and efficient service to customers and Team Members at all times. All positions must be performed in accordance with team and store Standard Operating Procedures. Further, Team Members must be prepared and able to perform the duties inherent in other Team Member job descriptions.
All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations including Food Safety and regulatory duties required in the department.
Job Responsibilities:
Ensures a fresh and appealing display by keeping cases and shelves clean and well stocked by front-facing
checking codes
rotating and removing out-of-date products
Stocks and cleans grocery shelves, bulk bins, frozen and dairy case
Monitors and prevents spoilage and communicates waste to buyers Team Leaders, and shift supervisor Maintains back stock in good order
Assists with sampling program, keeping sample areas full, clean and appealing
Completes spoilage, sampling, temperature, and sweep worksheets as required
Assists with periodic inventory checks
Arrives to work station on time, appropriately groomed, dressed and ready to work; works all scheduled shifts and attends required trainings and meetings
Provides excellent customer service, addresses needs of customers in a timely and effective manner and models suggestive selling techniques; answers phones and pages promptly and courteously. Maximizes sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product.
Follows and complies, or ensures compliance, with established procedures, including Weights and Measures, health and sanitation, and safe work practices
Maintains, or ensures maintenance of, a clean and sanitary working and shopping environment; maintains equipment in accordance with WFM cleanliness and safety standards.
Performs opening, mid, and closing duties as assigned; ensures accuracy of signs and pricing. Immediately reports safety hazards and violations
Performs other duties as assigned by store, regional, or national leadership
Job Skills Ability to sell proactively
Ability to learn basic knowledge of all products carried in department
Ability to visually examine products for quality and freshness
Proactively reads labels and familiarizes oneself on various products
Ability to perform simple math (addition, subtraction, multiplication, and division)
Strong to excellent communication skills and willingness to work as part of a team
Ability to deliver information in a clear and respectable manner to fellow Team Members, customers, and vendors
Ability to meet customer service expectations and standards in all interactions with customers, vendors, and Team Members
Ability to follow directions and procedures; effective time management and organization skills
Passion for natural foods and the mission of Whole Foods Market
Strong work ethic and ability to work in a fast-paced environment with a sense of urgency. Understanding of and compliance with WFM quality goals
Experience No prior retail experience required
Physical Requirements/Working Conditions Must be able to lift 50 pounds
In an 8-hour work day: standing/walking 6-8 hours. Hand use: single grasping, fine manipulation, pushing and pulling
Work requires the following motions:
bending, twisting, squatting and reaching. Exposure to FDA approved cleaning chemicals. Exposure to temperatures: Less than32 degrees Fahrenheit (freezing), 32-40 degrees Fahrenheit (refrigerators), >90 degrees Fahrenheit.
Ability to work in a wet and cold environment.
Ability to work a flexible schedule including nights, weekends, and holidays as needed.
Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery
. Note: The purpose of this document is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. This document does not reflect all job duties or requirements for every position.
build as one progresses through the job levels, so any job duties required at a lower level may be required at the higher level in addition to the duties listed for that higher level.
Duties, assignments, and other responsibilities may differ for similar positions based on business conditions, departmental or geographic location, and/or needs for the particular position. An individual must demonstrate successful performance in their current position before being considered for promotion. In addition, in order to promote into a higher-level position, a business need for the promotion must exist and the candidate must be considered the most qualified person for the new position. Completion of certain milestones such as obtaining an advanced degree or certification, time in current position, or developing skills to perform at the higher-level role do not guarantee a promotion.