Greeter

  • Full Time
  • Part Time
  • San Mateo
  • Salary: $17.00

Website Byte Kitchen

Full Job Description

Company Introduction:
Byte Kitchen scales locally beloved restaurants. Byte can quickly expand the footprint of a brand with minimal up front investment by rolling out their cuisine across a network of next generation kitchens optimized for delivery, pick up, and take out. We are backed by Y Combinator (S21 batch) and other strategic investors, have strong traction (LOIs with 20 restaurants, 12 beloved chefs and have leased our first test kitchen).Overview:

Main Responsibilities of a Greeter:

  • Greet and assisting customers with ordering
  • Keep the pick up area clean and orderly
  • Upsell and cross-sell menu items to enhance the customer experience
  • Engage with customers and potential customers in an outgoing, friendly and knowledgeable manner
  • Understand our menus and be conversant about them with customers
  • Assist with demos and sampling
  • Make sure orders are complete and provided to the proper recipient
  • Be proficient with the ordering system in order to assist customers with orders, discounts, etc.
Greeter Job Description:

We are looking for an outgoing enthusiastic person to assist customers in our restaurant pickup area, and provide our customers with outstanding service to make sure all their needs are met.

A good job candidate has strong communication skills who knows how to delight customers and make them feel welcome and respected. A positive and friendly attitude is a must, as well as the ability to efficiently and effectively handle potential customer complaints . The Greeter must ensure that every customer leaves delighted and wants to come back again.

A qualified candidate must also have excellent product knowledge, and ensure the pick up area is always clean and organized.

Responsibilities of a Greeter:

  • Greet customers
  • Help customers place their order or pickup get their order
  • Introduce customers to new products
  • Inform customers about discounts and promotions
  • Upsell and cross-sell products when appropriate
  • Answer questions about products or services
  • Handle complaints and problems
  • Coordinating with the full team for outstanding customer service

Greeter Job Requirements:

  • High school degree or equivalent
  • Experience in restaurant service or retail sales representative or similar role is a plus
  • High personal standards for communication and enthusiasm for excellent customer experience
  • Strong communication skills
  • Excellent problem-solving skills
  • Good organization skills
  • Positive and friendly attitude
  • Ability to successfully work in a team