Goodwill hiring Greeters and Customer Service Specialists

Website Goodwill of Silicon Valley

Full Job Description

We are hiring for Donor Greeters and Customer Service for our Palo Alto store. Part time openings available. Please specify which position you are interested in when you apply.

Donor Greeter

Major duties:

  • Greets all donors within 10 seconds of arrival
  • Accepts donations from customers, provides receipt and thanks donor
  • Provides excellent customer service
  • Depending on store procedures, sorts and arranges donations in bins to go to various sorting areas of store
  • Loads and unloads company trucks and trailers
  • Tests electrical donations to determine working condition
  • Maintains appearance of donation areas
  • Accurately tracks quantity of donation during shift
  • Properly loads and prepares trucks for pick up by transportation
  • Follows and enforces all company procedures.
  • Performs other duties as requested.

Job specifications:

Proficient in the English language

Education/license required:


Experience/knowledge required:

Basic arithmetic (adding/subtracting) required.

Equipment used:

Pushcarts, boxes, barrels, hand trucks, z-racks, clothing/display racks, mattress cart.


  • Ability to coordinate hand-eye-foot movement to safely maneuver/handle equipment and lift/stack donations.
  • Ability to understand English, accept directions and follow procedures.
  • Ability to perform routine work, adapting to change as it relates to work flow.
  • Ability to maintain self-control and work in cooperation with co-workers.
  • Ability to examine items and visually differentiate between them based on quality standards.
  • Ability to meet and maintain established standards: sort 1 cart in 20-30 minutes, sort 7-10 barrels of books in one hour, sort 9-12 barrels of hard sort barrels in one hour.

Emotional effort:

Must have demonstrated experience and ability working in a dynamic, fast-paced, and time-flexible working environment

Job setting:

The job is performed inside and outside a store with exposure to weather, noise from traffic, dust/dirt, other air-borne particles, fumes and odors. The ground around the trailer may be uneven. A trailer stands approximately four feet up from ground and requires climbing a set of steps. Separating household chemicals from regular donations may be needed on occasion.


Customer Service Specialist

Major Responsibilities:

  • Responsible for customer assistance, cash register operation, sales/monetary transactions, opening/closing procedures.
  • Maintains positive customer and employee relations; reporting any problems/complaints immediately to the store manager.
  • Assists with inventory, display, merchandising and placement of stock on sales floor, stock rotation and mark-downs.
  • Assists with picking/straightening up or arranging merchandise and housekeeping tasks (including restrooms) to ensure neat, clean and safe working environment.
  • Becomes familiar with and uses proper handling techniques and equipment to ensure safe handling of merchandise.
  • Becomes familiar with and follow store policies and procedures as well as general company policies.
  • Is aware of possible damage, theft or potential safety hazards, reporting observations immediately to store manager.
  • Follows and enforces all company procedures.
  • Performs other duties as requested.

Job Specifications:

Proficient in the English language

Education/License Required:


Experience/Knowledge Required:

Retail sales and /or cash handling experience strongly desired

Equipment Used:

Ten-key or calculator, telephone, personal computer, printer, fax machine, cash register

Pushcarts, boxes, barrels, hand trucks, z-racks, clothing/display racks, mattress cart.


  • Ability to maintain self-control and deal effectively with public and work in cooperation with co-workers.
  • Ability to tactfully explain decisions or present information clearly, as it pertains to store policies.
  • Ability to perform arithmetic, and count money/change quickly and accurately.
  • Ability to learn and accurately perform opening/closing procedures, cash register operation and related paperwork quickly and accurately as they pertain to store operations.
  • Ability to coordinate hand-eye-foot movements to safely handle and/or move merchandise to minimize damage, eliminating hazards and accidents/injuries.
  • Ability to move hands and fingers quickly to count money/change and operate cash register.
  • Ability to accept directions, follow procedures and perform both repetitive and varied duties without loss of composure or efficiency.
  • Ability to understand and communicate clearly in English.

Emotional Effort:

Must have demonstrated experience and ability working in a dynamic, fast-paced and time-flexible working environment.

Job Setting:

Work is performed in an enclosed storeroom floor. The area is heated and ventilated. Stores have a receiving area where work is performed on a daily basis.

Dust and dirt are controlled by daily cleaning and are insignificant. Working/standing surface is uniform. Noise and vibrations are not significant; however radios and televisions may be turned on.

Physical Demands:

Fast work pace with constant standing and walking.

The job involves light physical work demands requiring lifting 30 lbs maximum with frequent lifting and/or carrying objects weighing up to 10 lbs. Large or heavy items are moved by using appropriate material handling equipment and/or with assistance from co-worker. Safety handling procedures must be followed.

Normal or corrected talking, hearing, and seeing abilities are sufficient to perform required tasks.

Responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally either orally or in writing.

Job Types: Full-time, Part-time

Pay: From $15.65 per hour


  • 8 hour shift
  • Holidays
  • Monday to Friday
  • Weekends

Work Location:

  • One location

Communication method(s) used:

  • Phone

Hours per week:

  • 10-19
  • 20-29

Job Duties:

  • Answer incoming customer inquiries
  • Other duties as requested

This Job Is Ideal for Someone Who Is:

  • Dependable — more reliable than spontaneous
  • People-oriented — enjoys interacting with people and working on group projects
  • Adaptable/flexible — enjoys doing work that requires frequent shifts in direction
  • Detail-oriented — would rather focus on the details of work than the bigger picture
  • Achievement-oriented — enjoys taking on challenges, even if they might fail
  • High stress tolerance — thrives in a high-pressure environment

This Job Is:

  • A job for which military experienced candidates are encouraged to apply
  • Open to applicants who do not have a high school diploma/GED
  • A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
  • A good job for someone just entering the workforce or returning to the workforce with limited experience and education
  • A job for which all ages, including older job seekers, are encouraged to apply
  • Open to applicants who do not have a college diploma

Company’s website:


Benefit Conditions:

  • Only full-time employees eligible

Work Remotely:

  • No

COVID-19 Precaution(s):

  • Remote interview process
  • Personal protective equipment provided or required
  • Temperature screenings
  • Social distancing guidelines in place
  • Sanitizing, disinfecting, or cleaning procedures in place

Work Location: One location