Front Of House

  • Full Time
  • San Mateo
  • Salary: 80,000 a year

Website Scandinavian Designs - Dania Furniture

Full Job Description

Sales Associate – Hiring Immediately in San Mateo~
Location: 317 South B St, San Mateo, CA 94401
Job Type: Full-time, low stress environment with a great team with the potential to earn over $80000 / year
Design your career with us!
Join our sales team at Scandinavian Designs – Dania Furniture as a Sales Associate and be part of dynamic and expanding furniture retail company. Our Sales Associates are passionate about connecting with customers, providing meaningful solutions and developing a network of highly satisfied customers through the offerings of Scandinavian Designs furniture and home décor.
Scandinavian Designs Furniture – Dania Furniture Offers:
  • Benefits – Medical, Dental, Vision, Health Savings Account (HSA)*
  • 401k with employer contribution
  • Work life balance – Paid Time Off (PTO)
  • Fun and rewarding work
  • Visually inspiring workplace
  • Family-oriented team environment
  • Regular schedule
  • Generous merchandise discounts
  • Pet Insurance
  • Tuition assistance

If you love mid-century modern, rustic and contemporary interior products and styles, love to have fun, sell and inspire customers, please join us.

What You Will Do

  • Create satisfied customers through honest, knowledgeable and ethical selling practices.
  • Maximize sales growth and profitability in a commission-based sales environment.
  • Provide excellent and wholehearted customer service with a positive, knowledgeable and consultative approach.
  • Contribute to a positive team atmosphere dedicated to the company’s mission of being recognized for the highest level of customer and team member satisfaction.
  • Become an expert in our product and services through active self-led learning and company driven product and service training.
  • Set energizing sales goals, always striving to improve. You actively seek feedback and practice new habits of success.
  • Sales Associates responsibilities include and not limited to:
    • Process sales including cash and credit, service and refund transactions accurately
    • Perform transactions in our sales and inventory system (POS), complete customer orders, taking payments, and schedule delivery dates for customers
    • Greet our clients and answer our phones in a prompt, warm, professional and polite manner
    • Process all after-sale service issues with empathy and by following company policy
    • Assist in daily opening and/or closing procedures for store in accordance with policy.
    • Perform a daily review of your open invoices to ensure accuracy and timely follow up with customers. 100% accuracy on order input and customer comments is our goal to ensure we are managing expectations
    • Demonstrate effective de-escalation tactics when working with angry or dissatisfied customers. Work quickly and accurately to find resolutions when problems arise
    • Keep the showroom clean, well maintained and welcoming
    • Support the warehouse, store support and delivery drivers as needed
    • Tag furniture, write service orders, answer phones and inquiries, check inventory, assist with assemblies and other duties as assigned
    • Read and respond to company communications shared on the company intranet
    • Follow through on emails designated to you within the same day
Who You Are
  • 6 months to 2 years or more in sales, retail and customer service experience encouraged.
  • Excellent communication skills and professional sales presentation.
  • Able to read product and transaction information.
  • Associates are available to work a combination of days, evenings and weekends.
  • Schedule includes weekends, some evenings, holiday work, inventory and other busy times.
  • Able to successfully complete the pre-employment background check.
  • Standing and walking most of the day.
  • Some lifting and assisted lifting for floor displays and merchandise settings (30 lbs.).
  • Some bending, kneeling and stooping.
  • Light cleaning, vacuuming and dusting.
  • Working with hand tools for assemblies.
  • Occasional travel to customer sites and meetings.
Education:
High School diploma or equivalent, experience in customer service, retail sales, interior design or consulting preferred and not required.
  • Benefits eligibility depends on scheduled hours.

A family business 50+ years in the making, with over +50 furniture showrooms across the U.S., our sister-brands (Scandinavian Designs and Dania Furniture) are a contemporary home furnishings destination rooted in a love for Nordic culture, modern design and quality craftsmanship. We offer extensive product and sales training to facilitate career growth. Our compensation includes a competitive pay program, comprehensive health and retirement benefits.

We are an equal opportunity employer to all. We interview and hire applicants of all backgrounds, orientations, expressions, and identities.