Website Club Pilates

Full job description

Afternoon Shift: 3:45 PM – 8:15 PM, Monday – Friday

Club Pilates offers group reformer classes in various formats and levels to accommodate everyone seeking to learn Pilates and hone their fitness expertise. As a well-established, nationwide brand, we are committed to providing affordable and accessible Pilates to the community.

We are looking for a Sales & Customer Service Representative to join our Redwood City studio team. This role blends Sales and Customer Service responsibilities, making it ideal for someone who is driven to grow in the fitness industry while creating positive member experiences.

Responsibilities

  • Ensure high levels of member satisfaction during every interaction.
  • Learn and execute the sales process, including making calls and selling membership contracts to new prospects.
  • Respond to emails, phone calls, and text inquiries promptly and professionally.
  • Welcome prospects and members to the studio, answering their questions and providing guidance about memberships and services.
  • Maintain a welcoming and clean studio and lobby area at all times.
  • Use computer systems effectively, including writing detailed notes, emails, and scheduling.
  • Collaborate with team members to ensure exceptional customer service.
  • Build and maintain trust-based relationships with members and prospects.

Skills

  • Interest in Sales and eagerness to learn and grow in this area.
  • Basic understanding of customer service practices.
  • Strong proficiency in English (written and verbal).
  • Excellent communication and interpersonal skills.
  • Friendly, energetic personality with a customer-focused attitude.
  • Ability to handle pressure and resolve complaints in a timely manner.
  • Willingness and ability to learn new tasks and adapt as needed.
  • Comfort with computers and software for managing studio operations.

Our Culture

At Club Pilates, we value and support every team member. If you have the motivation and drive to excel in the fitness industry, we provide a supportive environment with opportunities for career growth.

Our studio is a sanctuary for our members to recharge, grow stronger, and feel healthier. As a member of our team, your role will directly impact the experience they have from the moment they walk through the door or reach out to us.

Compensation

  • Pay: $20.00 per hour
  • Hours: 20–30 hours per week
  • Additional Commission Opportunity: Earn additional income through membership sales.

If you’re excited to join a collaborative, health-focused environment and grow within the fitness industry, we’d love to hear from you!

Job Type: Part-time
Apply now to become part of the Club Pilates Redwood City team!

Job Type: Part-time

Pay: From $20.00 per hour

Expected hours: 20 – 30 per week

Benefits:

  • Employee discount
  • Flexible schedule

Shift:

  • 4 hour shift
  • 8 hour shift
  • Day shift
  • Evening shift
  • Morning shift

Work Location: In person