Front Desk Representative

Website Crunch

Crunch is a No Judgment Gym that believes in making serious exercise fun by fusing fitness and entertainment.

Looking to combine work, fitness and fun? Working at Crunch is more than a job, it’s an opportunity to inspire others to reach their fitness goals. Our ‘No Judgments’ philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.

We are looking for energetic persons who want to work at a fun, high paced gym. If you are that person, then Crunch wants you!

Benefits/ Perks:

  • Great facilities with functional training areas, premier strength equipment, top-of-the-line cardio equipment and more
  • Complimentary CPR/AED Re-certifications
  • Benefits including group health insurance, disability insurance, life insurance, time-off benefits like vacation and holidays, and others. Must maintain full time status
  • Complimentary Crunch gym membership
  • Discounts on services, products, and much more!

Front Desk Representative Responsibilities:

  • Greet all members & guests with a smile and wish them well as they exit the club
  • Check in all members and guests in accordance with company procedures
  • Facilitate any messages on club software at member check-in
  • Answer phones in courteous, helpful, professional manner
  • Communicate special events to members and guests
  • Maintain an atmosphere which makes members feel welcome
  • Facilitate all member requests or forward to a manager
  • Maintain professional disposition at all times
  • Understand and follow all policies, procedures and standards
  • Sell retail products (if sold at the front desk)
  • Schedule member service needs
  • Assist in retail, childcare, etc. desks/areas as needed
  • Facilitate payment of member services in accordance with company procedures
  • Know club facility, services, and schedules
  • Maintain a clean and organized work area
  • Assist in all projects as delegated by club management
  • Above position may report to Operations Manager where applicable
  • Follow all policies and procedures in Employee Handbook
  • Above description may be subject to change or alteration at any time


  • Fluent in English
  • Proficient reading and writing skills
  • Good communication skills
  • Strong customer service skills
  • 18+ years of age
  • Experience in a fast-paced environment
  • Multitasking skills
  • High energy and patience required
  • Open availability