Front Desk Receptionist

Front Desk Receptionist for Upscale salon in Palo Alto
18/8 Fine Men’s Salon at Palo Alto is an upscale salon. We are located in Town and Country Village, next to Stanford, at 855 El Camino Real, Suite # 3, Palo Alto. We are looking to hire immediately full-time, energetic, professional staff to create a great experience for our guests. Compensation includes Hourly Salary + Bonus.

We are looking for a Receptionist to manage our front desk on a daily basis. As a Receptionist, you will be the first point of contact for our salon. You will welcome guests and greet people who visit the business. To be successful as a Receptionist, you should have a pleasant personality, as this is a customer service role. You should be able to deal with emergencies in a timely and effective manner while streamlining salon operations. Multitasking and stress management skills are essential for this position. This role may require working in shifts, so flexibility is a plus. Ultimately, a Receptionist’s duties and responsibilities are to ensure the front desk welcomes guests positively and executes all tasks to the highest quality standards.

Responsibilities

• Greet and welcome guests as soon as they arrive at the salon
• Check-in guests and communicate to stylists about their guests
• Answer phone calls and book appointments
• Ensure reception area is tidy and presentable
• Provide basic and accurate information in-person and via phone/email

Skills

• Proven work experience as a Receptionist, Front Office Representative or similar role
• Proficiency in Microsoft Office Suite
• Hands-on experience with office equipment (e.g. fax machines and printers)
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude
• High school degree; additional certification in Office Management is a plus

Job Types: Full-time, Part-time

Pay: $16.00 – $18.00 per hour

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Supplemental Pay:

• Commission pay

COVID-19 considerations:

• socially distanced stations
• Sanitized after every customer service

Education:

• High school or equivalent (Preferred)