Front Desk Associate

  • Full Time
  • San Mateo
  • Salary: $17.00

Website Hilton Garden Inn San Mateo

Full Job Description

Front Desk Agent for hotel reopening (full-time 3pm-11 shift)

Be a part of our reopening team!

The Hilton Garden Inn San Mateo is part of Hilton Hotels, with thousands of hotels all over the world. Our hotel is offering an exciting opportunity for a guest-focused, friendly, outgoing individual to greet and assist guests as a Front Desk Agent, to work from 3pm to 11pm (shifts vary with business needs). From cheerfully greeting the excited family on a vacation, friends on a travel adventure to assisting business travelers’ requests, you will have many opportunities to brighten someone’s day.

SUMMARY OF DUTIES AND RESPONSIBILITIES:

· Provide first impression to our guests and possess a passion for delivering exceptional service

· Greet and assist all guest(s) on arrival and at departure (Group check in/out, Honors members)

· Processes customer payments according to established policies and procedures

· Handle cash and credit card transactions accurately

· Provide information and directions to guest(s) and respond to guests’ request for assistance

· Resolves minor guest(s) complaints to the satisfaction of the customer

· Respond to guests promptly

QUALIFICATIONS:

· Ability to speak professionally and proficiently converse with guest(s)

· Customer service experience is preferred

· Basic computer skills

· Scheduling flexibility to meet operational needs

· Ability to work effectively and efficiently with composure

BENEFITS:

· Competitive starting pay

· Vacation, sick and holiday pay

· Paid 30-minute meal break for shifts over 5 hours (7.5 hours worked, paid for 8 hours)

· Free Lunch or Dinner for shifts over 5 hours

· Hotel room worldwide travel discount program

· Fun activities i.e., annual employee picnic, holiday parties, etc.

Apply in person or send resume via ‘reply’ link above

Address: Hilton Garden Inn San Mateo
2000 Bridgepointe Circle
San Mateo, CA 94404

(650)356-6107

www.sanmateo.hgi.com

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Paid time off

Schedule:

  • 8 hour shift
  • Holidays
  • Monday to Friday
  • Weekend availability

Education:

  • High school or equivalent (Required)

Work Location:

  • One location

Work Remotely:

  • No