Customer Service Attendant I

  • Full Time
  • Cupertino
  • Salary: $15.65 - $17.65

Website City Of Cupertino

Description

THIS RECRUITMENT IS OPEN UNTIL FILLED AND MAY CLOSE AT ANY TIME.

The City of Cupertino Parks and Recreation Department has positions open at Blackberry Farm Golf Course. Shifts are available from sunrise to sunset. These shifts will include weekdays, weekends, and holidays. This is a Part-Time Temporary Non-Benefited Position (maximum 995 hours per fiscal year).

Definition:

The Golf Shop Attendant is responsible for providing excellent customer service at the Blackberry Farm Golf Course front counter including answering the telephone, counter reception, membership registration, and point-of-sale transactions.  The golf shop attendant enforces the playing regulations set forth by the City, helps players in need of assistance on the golf course or adjacent patio area, works under general supervision with well-defined standards, rules and regulations, and performs other related duties as required.

Essential Duties

Collect cash fees, credit card sales, and keep accurate records of golfer’s tee times and pay codes
Maintain the flow of players going off the first tee
Take phone reservations
Ensure sales records are accurate and match the log-in sheet
Clean returned rental equipment
Clean and restock of the patio area, golf shop, and restock restrooms
Provide a high level of customer service
Receive and process telephone calls and walk-in requests
Provide factual information regarding City and golf activities

Qualifications

Knowledge of:

Basic principles of customer service, office procedures and methods, and Microsoft Office.
Ability to:

Understand and follow written and oral instructions.
Must be responsible, alert, courteous, and punctual.
Manage time effectively, show initiative, and work independently.
Work collaboratively with peers, supervisors, and customers in a team setting.
Communicate effectively in person, over the telephone, and in writing.
Available to work weekends and evenings.
Provide own transportation to and from work.
Operate standard office equipment, including job related computer hardware, software applications, and telephones.

Education and Experience

Must be a minimum of 16 years old and possess a valid American Red Cross CPR/AED certificate or similar certificate.
Golf course experience preferred but not required.

Supplemental Information

Application and Selection Process

If you are interested in this opportunity, please submit your City of Cupertino employment application to Human Resource. This recruitment is open until filled and subject to close at any time. Applications must be filled out completely. Failure to complete the supplemental application will disqualify the applicant from the recruitment process. Failure to list work experience or stating “See Resume” in the work experience section of the application will be considered an incomplete application and subject to rejection. Resumes may be attached separately. Electronic applications may be submitted online through the City’s employment page at https://www.cupertino.org/jobs or application materials may be submitted to: Human Resources, 10300 Torre Avenue, Cupertino, CA 95014. Late applications will not be accepted.

Applications will be screened according to the qualifications outlined in this job announcement. Applicants possessing the most desirable qualifications will be invited to continue in the selection process, which may include a written examination and/or panel interview.

Additional Information

The City of Cupertino is an equal opportunity employer and does not discriminate in employment on the basis of a person’s race, religion, color, sex (including gender and pregnancy), sexual orientation (including heterosexuality, homosexuality, and bisexuality), national origin, ancestry, citizenship status, uniformed service member status, marital status, age, medical condition, genetic characteristics, and physical or mental disability. Candidates with a disability, which may require special assistance in any phase of the application or testing

process, should advise the City of Cupertino Human Resources upon submittal of application. Documentation of the need for accommodation must accompany the request.

The information contained within this announcement may be modified or revoked without notice and does not constitute either an expressed or implied contract.