Customer Service Associate

  • Full Time
  • Part Time
  • Redwood City
  • Salary: $15.62 - $18.00

Website The Bay Club

Full Job Description


The Operations Associate is responsible for contributing to the success of the overall operation by assisting in a variety of roles throughout the club. These associates are responsible for providing the highest level of member service, maintaining club cleanliness, and consistently demonstrating a positive and professional attitude. This position enhances overall knowledge of operations and hospitality and develops career growth potential by providing experience in all aspects of the Club.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Customer Service

  • Greet members and guests upon arrival to the Club
  • Check members in by verifying their membership
  • Ensure all guests to the Club fully complete a Guest Registration Waiver and pay any applicable Guest Fees
  • Book appointments, program and class reservations for members
  • Provide information regarding Club programming and facilities
  • Deliver exceptional service experience to members, guests, and Associates with a goal of retaining guests for repeat business
  • Represent the club in a professional manner through image, dress, communication, and immediate follow through and response
  • Provide membership sales team with guest/prospect lead contact information

Reception Desk Oversight (if applicable)

  • Operate cash register
  • Process payments
  • Manage/handle cash and balance cash drawer each shift.
  • Perform opening and/or closing duties, as required
  • Answer and transfer phone calls

Café Oversight (if applicable)

  • Create and serve food and beverage items
  • Promote daily specials and encourage upgrades to each order
  • Operate cash register, process payments through cash or credit card handling and/or member account charges
  • Café opening and/or closing duties, as required
  • Maintain a clean, safe work environment according to State and Local food safety standards

Pool Deck Oversight (if applicable)

  • Greet members and guests upon arrival to the Pool Area
  • Act as a Host in the designated area or event space
  • Work with the F&B team to offer food and drinks from designated food outlets: (act as server, place orders, delivery refreshments, ring in tickets on register, provide support to kitchen, set up and breakdown of event space, clean-up)
  • Offer seating, make members/guests comfortable and provide a tour of Pool Deck amenities
  • Communicate and book appointments for programs and events
  • Provide information regarding Club programming and facilities updates
  • Assist with maintaining refreshment stations: Refill water, stock supplies and keep clean
  • Provide towels as needed, assist with towel operation

Parking Garage Oversight (if applicable)

  • Warmly greeting each member with a smile
  • Check members and guests in by verifying their membership
  • When necessary, audit cars parked in garage
  • Perform any opening and/or closing duties, as required


  • Assist in maintaining the cleanliness and stock levels throughout the Club (primarily focused on Sports Desk, Locker Rooms, Lobby, Fitness Areas, Pool Deck and Surrounding Areas)
  • Detail cleaning and preventive maintenance responsibility such as re-stocking towel shelves, empty and wipe down trash cans, disinfect and clean toilets and showers, clean vanity mirrors and top lights, vacuum carpets, mop floors regularly, and dry mop wet areas
  • Restock vanity supplies and replenish inventory and janitorial products
  • Maintain a clean, safe work environment
  • Assist with laundry functions that include collecting, washing, drying, and folding towels

Communication and Relationships

  • Communicate timely and follow up, as appropriate
  • Active participation in required events, programs, meetings and trainings


  • Flexibility in work schedule, as job may require day and evening shifts, weekends, and holidays.

Job Types: Full-time, Part-time

Pay: $15.62 – $18.00 per hour


  • Employee discount


  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Night shift
  • Overtime
  • Weekend availability