Cashier – Greeter

  • Full Time
  • Part Time
  • Daly City
  • Salary: $16.50

Website Buffalo Wild Wings

Full Job Description

HOSPITALITY TEAM MEMBER

REPORTS TO (Title): FOH Manager

JOB PURPOSE: Any Team Member with a Hospitality job code will be responsible for executing roles required for
Greeters, Cashiers, and Server support. The particular roles and duties assigned on a daily basis may shift from day to day and within a shift, based on store needs.

CORE JOB FUNCTIONS/RESPONSIBILITIES:
The primary purpose of the Hospitality role is to positively represent the Buffalo Wild Wings Brand in the
Front of House and to deliver the Ultimate Social Experience for all Guests. The core job functions are listed below, and represent requirements for these three roles; Greeter, Cashier and Front of House support.

  • Provide a warm welcome to incoming guests by opening the door and ensuring timely seating
  • Accurately communicate waiting times and maintain timely communication to ensure Guests are kept informed in regards to their seating status
  • Manage seating waitlist, seat guests in appropriate area to ensure they are comfortable and that a particular server does not have too many tables to ensure a quality Guest experience
  • Notify Guests of specials and promotions and that their server will be with them promptly, and notify servers of new Guests
  • Maintain cleanliness and organization of host station, ensuring all menus are properly stocked and clean, restock supplies as necessary
  • Anticipate and respond to guest concerns and/or complaints and bring any issues to the attention of the manager with a sense of urgency
  • Thank Guests as they leave and solicit feedback about the quality of service and their personal experience; invite Guests to return to BWW in the future for a specific activity or event
  • Provide a warm welcome to incoming guests whether passing by or stopping at the Cashier area
  • Follow proper phone etiquette and answer the phones according to BWW standards
  • Bus tables, deliver food to guests, follow FIFO guidelines, and complete other daily tasks
  • Respond to and resolve Guest complaints/concerns
  • Make genuine connections/engage our Guests to ensure a personalized dining experience either in the restaurant or when taking food home
  • Take payments/manage cash drawer
  • Apply menu knowledge to make genuine suggestions to suggestive sell add on items to increase ticket sales
  • Correctly enter takeout and all orders into Point Of Sale system
  • Bag and manage takeout orders, check for accuracy
  • Utilize Takeout Quality sticker to follow through when presenting takeout food orders to guests; show guests the contents of the bag to assure them the order is complete
  • Maintain clean and orderly cashier area; stock with retail sauces, pagers, receipt paper as necessary
  • Thank Guests as the leave and solicit feedback about the quality of service and dining experience; invite

Guests to return to BWW in the future for a specific activity or event

  • Assist Servers with running food, pre-bussing and bussing tables. When age criteria is met, assist

Servers with drink running and glassware pick-up for rotation back to bar

  • Provide non-alcohol beverage refills throughout dining room and bar floor tables
  • Maintain cleanliness and organization of host station, ensuring all menus are properly stocked and clean, restock supplies as necessary; maintain window cleanliness as needed
  • Maintain cleanliness, stock and organization of Server side stations; replenish ice and supplies as necessary Support dish machine supply rotation as needed
  • Assist with trash runs as needed
  • Maintain wash and sani buckets throughout dining room and bar during peak hours
  • Help maintain flatware stock and rotation; roll flatware as necessary
  • Anticipate and respond to Guest concerns and/or complaints and bring any issues to the attention of the manager with a sense of urgency
  • Thank Guests as they leave and solicit feedback about the quality of service and their personal experience; invite Guests to return to BWW in the future and share news of upcoming events

OTHER JOB FUNCTIONS/RESPONSIBILITIES:

  • Assist Front of House Team Members

Knowledge/Skills:

  • Superior guest service and hospitality skills
  • Knowledge of proper sanitation, food safety, and security procedures
  • Certified in ServSafe Alcohol training through the National Restaurant Association Education Foundation
  • Strong verbal communication and interpersonal skills in order to serve BWWs Guests
  • Skill in time management and organization with excellent attention to detail
  • Ability to take direction and execute team and company objectives
  • Conflict management skills, analytical skills, and high degree of emotional intelligence in order to recognize and solve problems that come with the position

External Relationships:

  • WOW our guests every day by achieving the highest level of satisfaction with an extraordinary focus on friendly service, food, fun, and value
  • Ability to positively represent the Buffalo Wild Wings brand within the restaurant

EDUCATION/EXPERIENCE

Required

  • Minimum age of 16 years old
  • ServSafe Alcohol Certification; National Restaurant Association Education Foundation
  • Certified in any state, county, or local food or alcohol handling requirements

Preferred

  • Prior experience in restaurant or customer service role

PHYSICAL DEMANDS:
The physical demands for this position are sits, stands, bends, lifts, and moves intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.

The duties of this position may change from time to time. Buffalo Wild Wings reserves the right to add or delete duties and responsibilities at the discretion of Buffalo Wild Wings or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Job Types: Full-time, Part-time

Pay: $16.50 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Disability insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Health savings account
  • Paid time off
  • Parental leave
  • Professional development assistance
  • Referral program
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Holidays
  • Monday to Friday
  • Night shift
  • On call
  • Weekend availability

Supplemental Pay:

  • Tips

Education:

  • High school or equivalent (Preferred)

Experience:

  • Customer Service: 1 year (Preferred)

Work Location:

  • One location

Work Remotely:

  • No