Call Center Agent/Customer Service

  • Full Time
  • Daly City
  • Salary: $16.00

Website City Toyota

Full Job Description

City Toyota Service Department is looking to hire a Call Center Representative. This is a Full-Time position of 40 hours a week (schedule varies).

Requirements:

  • Excellent phone and written communication skills
  • Reliable, detail-oriented, and self-motivated
  • Knowledge of PC’s and MS Office (computer literate)
  • Ability to type about 35WPM
  • Excellent attention to detail and multi-tasking ability.
  • Self-motivation to work under his/her own initiative.
  • Driven to provide friendly, exceptional customer service
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
  • Previous Experience as a Call Center Representative is a plus, but not required.
  • Ability to speak multiple languages is a plus, but not required.
  • Excellent telephone manner and listening skills.
  • The ability to relate to customers in a professional and courteous manner.
  • The ability to work in a team environment.
  • The ability to work under pressure.
  • The ability to sit for long periods of time.

Responsibilities:

  • Promptly answer all calls in a polite manner
  • Ability to work with customers to set appointments, answer questions, and resolve customer concerns.
  • Maintain a high level of customer service/professionalism to a wide range of customers.
  • Maintain a positive environment, working with co-workers and customers within a diverse culture.
  • Make outgoing calls for service reminders and schedule appointments for customers to come in

Compensation and Benefits:

  • Starting at $16.00 per hour plus bonus program
  • With Bonus, average hourly pay calculates to $20.00 per hour
  • Health, dental and vision care benefits.
  • 401k retirement program
  • Paid vacation, holidays and sick days.
  • Discounts on parts and service.

City Toyota is an Equal Opportunity Employer. City Toyota welcomes requests for reasonable accommodations and welcomes applicants who can perform the essential functions of the job with or without a reasonable accommodation.

If you’re serious, please also fill out an application on our site: http://www.citytoyota.com/more-information/jobs

***We are looking to hire as soon as possible. ***

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift

Supplemental Pay:

  • Bonus pay

Education:

  • High school or equivalent (Preferred)

Experience:

  • Customer Service: 1 year (Preferred)

Work Location: One location