Asset Protection / Loss Prevention Detective

  • Full Time
  • Part Time
  • San Mateo
  • Salary: N/A

Website Macy's

Job responsibilities and requirements include but are not limited to:

The Asset Protection Detective’s primary responsibility is to prevent the loss of company property while maintaining a safe business environment. Support store’s efforts in providing the best customer service within a controlled environment so as to ensure maximum sales at the highest profit rate attainable. Under general supervision and established procedures, the Asset Protection Detective detects and apprehends shoplifters and dishonest employees.
Macy’s uses a scheduling plan that allows our associates to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy’s may offer additional shifts to our associates, which they may pick up using the self-scheduling tool. Details on Macy’s schedule options are available during the interview process.

Essential Functions:
 Respond to customer and associate incidents to facilitate first aid and minimize company liability
 Recover stolen merchandise and apprehend shoplifters and other people who commit fraud or other criminal acts against the company
 Investigate criminal violations against the person or property of any customer or associate that is committed on company premises
 Prepare prompt and complete reports relative to all theft incidents, merchandise recoveries, accident investigations, audits, and other activities as assigned by the Asset Protection Manager
 Have knowledge of and maintain strict compliance with the law and company policies concerning apprehensions, searches and seizures, and the preservation of evidence
 Promote shortage awareness and theft deterrence among associates by conducting meetings and participating in training events
 Successfully complete all Asset Protection training requirements including CPR and First Aid and maintain personal certifications as required by law
 Conduct audits to ensure sales department compliance to merchandise exposure standards and asset protection policies
 Testify in court concerning any case, criminal or civil, wherein the company is a party of interest to which the Asset Protection Store Detective is summoned
 Works on special assignments, investigations, and surveillance as directed by Store Asset Protection Manager
 Responds to alarm conditions at assigned store
 Perform other duties as necessary
 Follow shortage programs and procedures
 Perform these functions in an efficient manner, as directed by the Supervisor
 Regular, dependable attendance and punctuality

Qualifications:
Education/Experience:
 High School Diploma or equivalent. Some college is desirable.
 Completion of Store Detective Training program required upon assignment to position.
Communication Skills:
 Excellent written and verbal communication skills.
 Ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Mathematical Skills:
 Basic math functions such as addition, subtraction, multiplication, and division.
 Able to use a calculator.

Reasoning Ability:
 Self-starter, able to work independently and as part of a team and must have good time management skills.

Physical Demands:
 This position involves constant moving and standing.
 Involves standing for at least two consecutive hours.
 Involves lifting at least 30 lbs.
 May occasionally involve reaching, stooping, kneeling, crouching, and climbing ladders.
 May involve reaching above eye level.
 Involves close vision, color vision, depth perception, and focus adjustment.

Other Skills:
 Must be able to operate cameras and other surveillance equipment.
 Ability to think and act clearly in possible stressful and hostile situations.
 Ability to collaborate and function as a member of a team.
 Must possess a strong sense of urgency.
 Should be comfortable with the use of computers and frequent use of RF equipment.

Work Hours:
 Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays.

Location: Macy’s

To apply visit macysjobs.com and search Hillsdale.

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Job responsibilities and requirements include but are not limited to:

The Mattress Sales Associate is responsible for providing outstanding customer service, meeting hourly sales, protection plan (WorryNoMore), return rate and Star Rewards goals on a personal and departmental basis while demonstrating superior product knowledge to customers. To create a shopping experience that will make the customer feel welcome and comfortable. The associate is also responsible for followup/clienteling and performing other duties as necessary.

Essential Functions:
 Be proficient in all systems need to complete transactions (SOCR, MySA, BT tablet app, POS, search and send and MPOS) ,
 Proactive in assisting customers who are using devices to shop and compare, whether Macy’s devices or their own
 Assist customers in all aspects of total store experience and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary.
 Provide an exceptional customer experience by ensuring the customer is always the priority
 Handle all returns and delivery issues courteously and professionally
 Determine customer needs based on personal features and other customer preference related factors
 Demonstrate knowledge of store products and services to build sales and minimize returns
 Suggest additional items to compliment customer selection which includes both product and services such as WorryNoMore, adjustable bases, frame and low profile boxsprings
 Offer to call other locations if items are unavailable within store
 Offer to put purchase on customer’s Macy’s charge account toward the end of the shopping experience
 Invite customers to come back and thank them by name
 Responsible for achieving personal sales goals, Star Reward goals, WorryNoMore Conversion Goal and return rate goal
 Maintain a professional attitude with sincerity and enthusiasm reflecting Macy’s commitment to our customer-the most important person in our stores
 Use MySa clientele program to maintain customer profile and contact information to increase personal sales
 Maintain contact with customers thru pre- and post-delivery contacts to ensure a positive shopping and delivery experience
 Be knowledgeable of and perform sales support functions related to POS procedures
 Develop product knowledge by reading current vendor tags and pamphlets, attending training classes in order to communicate it to the customer, complete all vendor courses on the Big Ticket University.
 Be aware of current promotional events and sales.
 Maintain department recovery standards; which includes recovery and signing.
 Adhere to Asset Protection and inventory control and compliance procedures
 Perform other duties as necessary.
 Follows shortage programs and procedures.
 Perform these functions in an efficient manner, as directed by the Supervisor .
 Regular, dependable attendance and punctuality.

Qualifications:
Education/Experience:
 No specific educational accomplishment is required.
Communication Skills:
 Excellent written and verbal communication skills.
 Willing to proactively reach out to potential customers.
 Ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Mathematical Skills:
 Basic math functions such as addition, subtraction, multiplication, and division.
 Able to use a calculator.

Reasoning Ability:
 Self-starter, able to work independently and as part of a team in a competitive commission environment.
 Organization and excellent follow up skills required.

Physical Demands:
 This position involves constant moving, talking, hearing, reaching, and standing.
 Involves standing for at least two consecutive hours.
 Involves lifting at least 30 lbs.
 May occasionally involve stooping, kneeling, crouching, and climbing ladders.
 Vision abilities include close vision, color vision, depth perception, and ability to adjust focus.

Other Skills:
 Possess a strong sense of urgency.
 Must enjoy meeting and interacting with customers.
 Possess a thirst for learning.
 Ability to collaborate and function as a member of a team.
 Should be comfortable with the use of computers and frequent use of RF equipment.

Work Hours:
 Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs

Location: Macy’s