Accounting & Customer Service Representative I/II

  • Full Time
  • San Bruno
  • Salary: N/A

Website City Of san Bruno


Do you love working with numbers and customers? The City of San Bruno offers a unique opportunity to serve as an Accounting and Customer Service Representative (ACSR) I/II. In this role, ACSRs perform routine clerical accounting work in billing, general ledger accounting, accounts payable, revenue collections, cash receipts, and record keeping, as well as interfacing with the City’s residents to provide customer service duties in-person, by telephone, and online. This position may be assigned to any City department, and the current vacancy is in the Finance department.

Examples of the essential duties and responsibilities include:

  • Provide and maintain excellent customer service including opening and closing service accounts, responding to inquiries, researching account status, billings, collections, adjustments, product information, explaining departmental and City procedures and policies, and assisting customers/vendors with information about available City services.
  • Process incoming invoices and payment requests, verify correctness and authorizations, input payment data, print checks, reconcile, and distribute checks.
  • Process billing for services delivered, such as water, wastewater, garbage, and CityNet services.
  • Verify customer records for overpayments and/or unpaid balances and follow up on adjustments with customers and review accuracy of meter readings.
  • Verify, code, process cash receipts, issue receipts, prepare bank deposits, reconcile with bank and subsidiary records, and maintain and reconcile petty cash.
  • May prepare invoices and maintain subsidiary records for billing, property damage, rents, leases, transient occupancy tax, gaming club tax, fire inspections, and miscellaneous accounts receivable.
  • Enter and retrieve data, produce standard reports, run system backups, troubleshoot operating problems and perform routine maintenance.
  • Prepare and maintain various accounting, financial, and statistical records and reports.
  • Perform a variety of general office support duties utilizing Microsoft Office (Excel, Word, Outlook), typing, word processing, proofreading, filing, verifying numbers, data input, and other related duties as assigned.

In addition to graduation from high school or equivalent and one year of clerical accounting experience, the ideal candidate will possess:

  • Strong, hands-on technical skills in accounting and finance
  • Maintaining effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.
  • Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.
  • Placing a high priority on the (internal or external) customer’s perspective when making decisions and taking action; implementing service practices that meet the customers’ and own organization’s needs.
  • Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions; taking action that is consistent with available facts and constraints and optimizes probable consequences.
  • Establishing and sustaining trusting relationships by accurately perceiving and interpreting own and others’ emotions and behavior; leveraging insights to effectively manage own responses so that one’s behavior matches one’s values and delivers intended results.
  • Taking full advantage of opportunities to receive and explore feedback about own performance (from assessments, managers, coworkers, internal/external partners, or customers); responding favorably to feedback and using it constructively to take action to improve knowledge, skills, behavior, and impact on others.
  • Effectively managing one’s time and resources to ensure that work is completed efficiently.
  • Maintaining stable performance under pressure or opposition (e.g., experiencing time pressure, conflict, or job ambiguity); handling stress in a manner that is acceptable to others and to the organization.

This recruitment is being conducted to fill one Accounting and Customer Service Representative (ACSR) I/II vacancy and may be used to fill future full-time vacancies as they occur during the active status of the employment list.  For a full, detailed class specification, click HERE.

Excellent Benefits

  • CalPERS retirement formula of 2.7% @ 55 for classic members or 2% @ 62 for new members
  • Annual accruals of 10-23 vacation days based on years of service, 14.5 holidays and 12 sick days
  • Opportunity for bilingual incentive pay up to 2.5% with demonstrated usage
  • Matching deferred compensation contribution of $300 annually calculated on a biweekly basis
  • Medical, dental and vision benefits provided with employee contribution
  • Life Insurance equal to one year’s annual salary provided at no cost
  • Long-term disability insurance provided at no cost
  • Home loan assistance program
  • Section 125 Flexible Benefit Plan
  • Tuition reimbursement

How to Apply

Applications may be submitted online at Applications must be received by 5:00 pm on Friday, December 31, 2021. The City of San Bruno utilizes a merit-based selection system that is competitive and based on broad outreach efforts and equal opportunity for qualified applicants to take part in a process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position.

What happens next?

  • We will review your application and all supplemental materials to select the best qualified applicants to continue in the process. Screening will include a review of minimum qualifications, application appraisal rating of education, training and experience and relevance of background qualifications related to the target job as well as supplemental questions if applicable.
  • Applicants selected to move forward in the process may be asked to participate in any combination of the following (at any phase of the selection process): a written examination, job related exercise, physical test or job simulation, phone interview, in-person or video interview(s), and/or web-based testing.
  • The final phase of the selection process is the probationary period, which in most cases is one year, depending on your classification.

Reasonable Accommodations: 

The City of San Bruno is an Equal Opportunity Employer (EOE) and provides equal employment opportunities without regard to race, color, ancestry, religion, creed, age, physical or mental disability, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by federal, state, or local laws in its employment actions, decisions, policies and practices.

The City of San Bruno Human Resources Department will make reasonable efforts in the selection process to accommodate disabled applicants. Individuals with disabilities who would like to request an accommodation in the process must inform the Human Resources Department by the final filing date by emailing

Recruitment Contact

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